Guidelines for Creating Healthcare Appointment Scheduling Apps

By Andrew J

If your office staff spends hours daily setting up appointments, you’re looking for a better way to handle appointments. If you are, it makes sense to ask how the best clinics in the world deal with this kind of problem.

Today, technology has made its way into all kinds of businesses, including medical offices. If you run the front of your house the same way you did five or ten years ago, you could damage your custom iOS app development company. Automating your appointment schedule and reminders is one of the essential tech upgrades you can make. Here is just one number that says it all: 77% of patients think it’s necessary to be able to schedule, change, or cancel their medical appointments online.

In the past, setting up, confirming, cancelling, and rescheduling appointments was a tedious, time-consuming process that your office staff hated. At the same time, every missed medical appointment and every available time slot that wasn’t used cost a lot.

Today, we’ll talk about how to make apps for scheduling medical appointments.

Reasons Why Hospitals Should Have an Appointment Scheduling App

Why do medical centers use computers to make appointments? There are many reasons. Developing an app for making doctor appointments is a good idea for both clinics and patients.

Clinics can do the following with an app for making appointments:

  • Make their processes more efficient and streamlined.
  • Better manage their staff’s schedules.
  • Predict and cut down on missed appointments
  • Save time on administrative work.
  • Avoid overbooking
  • Eliminate mistakes people make, like misspelling a name or typing in the wrong time for an appointment.
  • Finding out how they’re doing (number of completed appointments, number of no-shows, and entire appointment history by patient) and compare how productive they are.

Patients can

  • Get health care at any time, day or night
  • Make and change appointments at any time, from anywhere
  • Talk to their care team in real-time
  • View and pay bills (if payment functionality is offered)

Top Features

Patient Pre-Registration

The whole point of scheduling software is to make things easier and more convenient for everyone involved in taking care of patients. With patient pre-registration, the system can get important patient information before the patient even comes into the office. Built-in insurance checks mean you never have to ask patients if they have insurance.

Automatic Reminders and Alerts

Once a customer makes an appointment, the scheduling software should send the customer a confirmation email. It should also send reminders via SMS and email. Custom iOS app Development Company saves businesses time and cuts down on no-shows.

Online Meetings

Most businesses can leave you alone in person to provide a service or hold a meeting. They can be done online via a voice/video call. Integration with apps and automatic sending of the meeting URL to the customer after booking should be signs of good online scheduling software.

Information for Patients

A patient scheduling system may have all the features you need if your practice doesn’t need full electronic medical record (EMR) software. On the other hand, your EMR’s scheduling modules need more patient-focused features. An integrated healthcare app development platform could be the best solution if this is the case. Some apps for scheduling patients have the medical history of each patient, which works like a small EMR.

Patient Visit Management

Patient visit management can be a huge stress reliever, especially for people who work in mental health. Tracking the length of a visit makes sure that patients are billed correctly for their hourly copays with psychiatrists and therapists. For patients under psychological observation, it is vital to track when they check in and out and when they don’t.

Step-by-Step Guide.

Here are the steps you need to take to set up a system for making appointments at your clinic.

Make an Account With a Software for Making Plans.

The first step is to sign up for an app that lets you book things online. Choose software that helps health professionals plan their days. Most of the time, it’s free to sign up and look around. Only your email address will be needed.

Studying the Market and Customers

The first step is to study the market and find out what people want. Look at what your competitors did right and what they did wrong, ask end users what a typical online appointment booking system for doctors needs to be added, and look at which features are used and which aren’t. Find out what devices your audience likes to use

Fill Out the Page for Making Appointments.

Next, set up the form for clients to fill out and make appointments. Add the information you need, like the person’s name, email address, phone number, and the reason for the work. You can list your services on your form and ask the client to choose one. Brand the page for appointments with your logo.

Making Sure that All Legal Security Requirements are Met

When developing an app for making a doctor’s appointment, you need to think about the laws in the country where the app will be used. Paying particular attention to data security protects the patients’ information and keeps you from getting fined a lot of money. Each violation of the rules could cost up to $50,000. Not to mention the work it would take to tell all the users who might be affected, go through the legal process, and deal with the possibility of losing your reputation.

Set Up Alerts and Tasks that Run on Their Own.

Next, set up reminders and automatic emails. Some booking apps send out emails by default. Once an appointment is set, they will email you and the patient. You can also set them up to send automatic reminders. Setting up both email and SMS notifications is better. SMS is more personal, and the patient is more likely to get it.

Payment Options

With a payment gateway, booking apps make it easier for patients to get reimbursed for health care. For authorization, a phone number may be needed. Clients like it when a credit card or payment provider gives them more than one way to pay.


Testing is an integral part of making an app for making doctor appointments. It needs to be tested thoroughly to find bugs and ensure the first version of the custom iPhone application development is stable and safe to use. If you do, you will retain the attention and respect of healthcare professionals. To stay relevant, it’s also essential to keep updating your app and adding new features.

How Much Does it Cost to Make an App for Making Appointments with a Doctor?

A doctor-on-demand app is built around the idea that doctors and patients can talk to each other from far away. But the price depends on how many different services you buy from the vendor, the features of the MVP, how experienced the development team is, and what tech stack you use. Based on the minimum set of features your app needs to be competitive and famous, it can cost around $159,200 to develop a mobile app that works on two native platforms and has a web admin panel for management.

Cross-platform healthcare app development platform can save money by up to 80%. Still, if you want to save money, you lose the chance to build a smooth, native UX and a more secure way to exchange data, which is essential for the medical sector regarding PHI. Performance at the fastest speed possible is also in question.

On the other hand, hybrid healthcare messaging app development is a win-win solution if you’re looking for compatibility with multiple platforms and a faster time-to-market, mainly because you can reuse the code.


With this guide, you should have answers to some of your questions and concerns about making appointment schedules. Appointment scheduling software can help simplify this complicated process and cut down on people who don’t show up or cancel.

When you make an app for booking appointments with a doctor, you give all these things and more. Choose the exact features that will bring in the most users and attention. Understand the growing interest in self-directed care and the desire for online access to scheduling appointments, medical information, and telehealth options. Ultimately, the program you give them helps you, and they achieve essential goals.


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